The coaching process is a management system that helps managers more successfully to bring about employee performance achievements that relate directly to the survival of a business. This workshop will help managers/executives to further improve their employees' performance, through specific, face-to-face interventions and coaching.

Course content
:
~      Creating a learning climate

~      Developing people in context

~      How we learn

~      Working with difficult behavior and overcoming resistance

~      A process for staff development

~      The starting point for development

~      Development is more than just going on training courses

~      Core skills for promoting development

~      Are we reactive or proactive learners and how we can encourage staff to be proactive?

~      Fostering a learning climate in the workplace

~      What is it we are setting out to achieve?

~      A core skill for developing staff

~      How managers can motivate staff

~      Processes and skills for effective delegation

~      Listening and probing skills to review the past and plan for the future

~      A range of interventions to use, appropriate to the needs of staff

~      Plan it, do it and review it

~      Identifying and using available support networks

~      Implementing learning from the programme.